DEBT RECOVERY & DISPUTE FILES
Exported the goods but haven’t received payment?
Structured case management for overdue invoices — from case review and debtor verification through amicable collection, with legal escalation handled by licensed partners when needed.
CASE FILE FROM €80 + SUCCESS FEE
THE PROBLEM YOU’RE FACING
The problem you’re facing
The longer an invoice remains unpaid, the harder it typically becomes to recover — and the more important it is to manage the case in an organized way rather than sending occasional reminder emails. Without a structured process, evidence gets scattered, deadlines get missed, and your negotiating position weakens over time.
WHY YOU NEED THIS SERVICE
Why you need this service
Recovering a receivable isn’t just about being firm — it’s about verifying the debtor’s current status, organizing your documentation, and following a consistent process that keeps pressure on without unnecessary escalation. And when a case genuinely requires legal action, it needs to move to a licensed partner with a properly prepared file, not start from scratch.
WHAT THE SERVICE INCLUDES
What the service includes
- Case Assessment — review of the invoice, outstanding amount, due date, supporting documents, and correspondence.
- Debtor Verification — review of the debtor’s currently available details and status.
- Amicable Collection — structured communication and follow-up aimed at recovery without immediate legal escalation.
- Escalation Where Required — referral to a licensed legal or collection partner suited to the debtor’s jurisdiction and the case specifics.
Steps 1–3 are carried out directly by ExportWay. Step 4, where necessary, is handled through our network of licensed legal and collection partners — ExportWay does not itself provide legal representation or regulated debt-collection services.
HOW IT WORKS
How it works
01
Submit the invoice, amount, due date, and any correspondence with the debtor.
02
We assess the case and verify the debtor’s currently available details.
03
We begin structured, documented amicable collection.
04
If amicable collection doesn’t resolve the case, we refer it to a licensed legal or collection partner and coordinate the handover.
RECOMMENDED FOR
Recommended for
- An invoice that is significantly past its due date
- A buyer who has stopped responding or is giving inconsistent answers
- Multiple overdue invoices with the same debtor
- Before deciding whether legal action is worth pursuing
- When you want a structured process instead of ad-hoc follow-up
WHAT WE NEED FROM YOU
What we need from you
- The unpaid invoice(s) and proof of delivery/shipment
- The underlying contract or purchase order, if available
- All correspondence with the debtor regarding payment
- Debtor’s known contact and company details
PRICING
Fee structure
- Case file opening fee, starting from €80 (non-refundable), covering case assessment, debtor verification, and the start of amicable collection.
- Success fee, calculated as a percentage of the amount actually recovered, confirmed in your quote based on the debtor’s jurisdiction and the age of the debt.
- If legal escalation is required, the licensed partner’s fees are quoted separately and require your approval before proceeding.
Possible paid add-ons: handling of multiple invoices with the same debtor as one coordinated case; translation of correspondence or documents.
WHAT YOU RECEIVE
What you receive
An organized collection case file, a documented record of the amicable collection process, and — if the case is escalated — a clear handover to a licensed partner with your file already prepared.
PRACTICAL BENEFITS
Practical benefits
- A documented, professional process instead of scattered reminder emails.
- Clarity on the debtor’s current status before you invest further time or money.
- A stronger negotiating position through structured, consistent follow-up.
- A properly prepared file if the case needs to move to legal action.
What this service does not include
- It does not guarantee recovery of the debt.
- ExportWay does not provide legal representation or regulated debt-collection services directly — these are handled by licensed partners when required.
- It does not include court fees, bailiff costs, or local legal fees, which are quoted separately if legal escalation is needed.
Typical turnaround: communicated once your case is reviewed and confirmed in your quote.
FAQ
FAQ
Do you guarantee debt recovery?
No. We manage the process and pursue appropriate channels, including licensed partners — but recovery outcomes cannot be guaranteed.
What happens if amicable collection doesn’t work?
We refer the case to a licensed legal or collection partner suited to the debtor’s jurisdiction, with your file already prepared, and quote their fees separately for your approval.
Is my information kept confidential?
Yes. Client and transaction data are handled confidentially and used only for the purpose of the requested service.