Refund Policy

This page sets out how cancellations and refunds work for services provided under the ExportWay brand, operated by Slagro Sp. z o.o., Ul. Solipska 3/5, 02-482 Warszawa, Poland · KRS 0001150433 · VAT (NIP) PL5223323412. The same rules appear in section 10 of our Terms of Service.

1. Cancellation and refunds

You may withdraw a case before we begin work; any non-refundable fee already stated in your quote (such as the Debt Recovery case-file opening fee) is retained, and fees for work not yet started are not charged. Once work has begun, fees for work already performed are due. Where you have paid a starting fee online and we have not yet begun work, we refund it — less any non-refundable component and any work already carried out — to your original payment method.

2. Non-refundable fees

For Debt Recovery Support, a case-file opening fee (starting from €80) is non-refundable, and a success fee (a percentage of the amount actually recovered) is confirmed in your quote. The case-file opening fee covers case assessment, debtor verification, and the start of amicable collection.

3. Fees paid online

You may pay a service’s starting fee online through our website checkout, by card or by bank transfer as offered at checkout; paying it opens your case for that service and the amount is applied to your engagement. No cost beyond the starting fee you have paid is ever charged without your prior approval. Online card payments are processed by our third-party payment provider — your full card details are handled by that provider and are not stored by ExportWay.

4. Contact

Questions about a refund or a charge: info@exportway.eu — Slagro Sp. z o.o., Ul. Solipska 3/5, 02-482 Warszawa, Poland.